Learning & Development
Designing learning programmes, onboarding, enablement and knowledge-sharing structures that help people do their jobs with more confidence and less guesswork.
Professional background
I help teams build clearer ways of working, stronger learning habits and more useful systems for sharing knowledge. My background spans global learning and development, technical support leadership, business operations and community building.
What I do
Whether the setting is a company, a team or a community, I tend to focus on the same core question: how do we make things clearer, easier to use and more sustainable for the people involved?
Designing learning programmes, onboarding, enablement and knowledge-sharing structures that help people do their jobs with more confidence and less guesswork.
Creating structure around messy workflows, improving handovers, documenting better ways of working and making processes easier to repeat and scale.
Building spaces where people participate, share ideas and keep showing up, from professional teams to community groups built around books, film and conversation.
Selected experience
Action
Senior People Development Specialist
Working on people development in a fast-moving international retail environment, with a focus on practical learning, capability building and supporting teams at scale.
Tinka
Business Operations Manager
Supported business operations, mentored junior project managers and helped standardise project management processes so work could move with more clarity and consistency.
Adyen
Global Head of Learning & Development · Head of Technical Support · Implementation Manager
Grew from implementation and support leadership into global learning and development, helping scale knowledge, onboarding and training across a rapidly growing international company.
How I work
I like making complex work easier to understand. Good structure should help people move faster, not create more admin for the sake of it.
I care less about polished training for its own sake and more about whether people can apply what they’ve learned when the work gets real.
Documentation, processes and learning tools only work when they fit into real behaviour. I focus on making them practical enough to survive after launch.
Whether I’m working with teams or communities, I try to communicate in a way that feels direct, warm and easy to act on.
You can find more of my professional background on LinkedIn, or get in touch directly if you’d like to talk about work, collaboration or a potential opportunity.